Contact Telemity

Support for Core and Assured deployments

Whether you are evaluating DnsStream Core or running a production Assured deployment, we are here to help.

Support channels

DnsStream support is provided directly by the engineers who build and maintain the product.

Core
Email support

Anything related to installing and operating DnsStream.

core@telemity.com
Response within 1 business day
Monday-Friday, UK business hours
Assured
Priority email

Direct support for Assured customers.

support@telemity.com
Target response times apply
Monday-Friday, UK business hours
Assured
Support portal

Log tickets, track open cases, and view your support history.

https://support.telemity.com
Target response times apply
24/7 access for Assured customers
Assured
Telephone

Direct telephone support for Assured customers.

+44 (0) 330 043 2889
High-priority issues
24/7 access for Assured customers

General & sales

General enquiries

General enquiries, partnership discussions, or documentation feedback.

hello@telemity.com
Response within 1 business day
Monday-Friday, UK business hours
Sales & licensing

Assured pricing, enterprise deployments, and anything related to licencing.

sales@telemity.com
Response within 1 business day
Monday-Friday, UK business hours

Security issues and vulnerability disclosures

Please email security@telemity.com directly. If possible, please include affected version, deployment details, reproduction steps and any relevant logs or packet captures. We support responsible disclosure and will acknowledge reports promptly.